Emergency Repairs/Troubleshooting

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter.  Some examples are listed below:

  • A serious gas leak
  • A burst hot water service
  • A dangerous electrical fault
  • Any fault or damage that causes the premises to be unsafe or not secure

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenant’s expense.  Other examples of urgent repairs are contained in your lease agreement.  If such repairs are necessary you must immediately contact our office on 4441 6400 during business hours, use the Request for Repairs Form found under the Rent tab on this site or by emailing the office  If the event occurs after hours and is an emergency please contact one of the tradespeople listed below:

  • Electrical Repairs  –  Kevin Walsh – 0407 934 059
  • Plumbing Repairs  –  Darren Manoel – 0413 702 218
  • General Maintenance  –   Call on Frank – 0425 261 693
  • Glass Repairs  –  Discount Glass Repairs – 0412 428 059
  • Locksmith  –  Jervis Bay & Basin Locksmiths  – 0412 929 197
  • Carpet Cleaning & Flooding  –   Murray’s Carpet Cleaners – 4421 4005

How to Handle Damage during a Storm

Storms are a way of life, so it is vital to be prepared for the worst situation.  The following guidelines are the best points of contact for any emergency you may face in a storm.  We cannot stress enough that contents insurance is the sole responsibility of the tenant and without it you will be unable to recover any damaged personal belongings in the event of a storm.  For assistance please contact the following: 

  • Fallen Trees, Sandbagging, Temporary Shelter and Tarps  –  SES  –  132 500
  • Dangerous power lines and  loss of power  –  Endeavour Energy  –  131 003
  • Flash Flooding  –  SES  –  137 468
  • Minor water damage   –  Manoel Plumbing   –  0413 702 218
  • Road Conditions and Safety  – Live Traffic NSW  –
  • Weather Conditions/Forecast   –  Bureau of Meterology  –
  • Personal belongings damaged   –  Contents Insurer   –  Of your own choice


Hot water system

If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: please follow the above procedure before requesting maintenance.  If this does not rectify the problem please contact our office.  Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.

Water leaks

Water bubbling out of the ground could be a serious problem and could lead to further complications.  Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.

Bath/shower leaks

A common problem in properties is leaking from wet areas e.g. bathrooms and kitchens into adjoining rooms; a regular check is advisable.  If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.

Leaking toilet

Usually is a minor problem.  Regular mopping and turning off the tap between use is adequate until the tradesperson can arrive. Please complete the Request for Repairs form and send to our office to arrange for a trades person.

Washing machine

Check the power is connected; the water taps are turned on; the load of clothes is not off balance or too high; the lid is connecting with the on/off switch when closing; the hoses are securely attached or leaking and check hoses for splits. When all else fails, phone us during office hours.

Clothes dryer

Check the filter is cleaned before every use of the dryer, power is on, dryer is not overloaded and the air temperature is hot when running.  This appliance is not essential, please complete a repair advice form and send to our office to report failure if this is part of the appliances included in the lease.

Faulty switches or ceiling fans

Do not attempt to fix it yourself.  Do not use switches.  Contact our office as soon as possible.


Check the fuse box and ensure that the power is on and the circuit breaker switch has not tripped.  Tenants are responsible for replacing blown light bulbs.  If problem not remedied contact your property manager.


If your neighbours have also lost power contact ENDEAVOUR ENERGY.  Otherwise check if the Safety Switch has tripped and if so, reset the switch.  If it trips again unplug all appliances from the power points.   Reset Safety Switch and plug in appliances one at a time until faulty appliance is located.  If you have a fuse box check this for a blown fuse.  Note: if this does not rectify the problem please at this stage notify our office.  Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

Hot plates

Check if power is connected or check power box for tripped switch or blown fuse. Contact us for arrange for professional help.

Garbage disposal unit

If your food disposal fails to work, you may need to push the reset button. This button is under the unit and usually red.  Do not attempt to disassemble unit. If this does not rectify the problem please complete a repair advice form and send to our office.  Tenants will be required to pay for callouts to repair food disposal units that are blocked due to tenant misuse or abuse.

Pool problems 

  • Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
  • No metal objects are to be allowed in the pool as it could cause corrosion marks
  • No animals in the pool as this creates a huge chemical imbalance.
  • Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
  • Vacuum at least once a week to keep pool clear of debris.
  • Regular checks of pump to ensure motor working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.
  • Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.