Renting Guide

At Ray White Jervis Bay we are the undisputed industry leaders in the area for Property Management.  We have a proven track record of success and manage an impressive, ever-growing portfolio of residential and holiday properties. Below we have simplified the process of renting. This is your go-to reference guide for renting property through Ray White Jervis Bay from start to finish.

Get Pre-Approved Today

Are you having trouble finding a rental property or perhaps you haven’t rented in a while?  The rental market is very competitive and as the old saying goes “if you snooze you lose”.  Let us help you become Pre-Approved as we understand the frustrations of trying to find and secure that new rental.  Here are some tips that may help you get in first:

•  Set up rental alerts on real estate websites e.g. so you are notified of any new listings.
•  Attend the first open inspection on the property
•  Confirm open inspection times the day before you view the property
•  Download applications from the agent’s website and have them ready at the viewing
•  Make sure you meet all the requirements on the application e.g. enough ID, all previous rental history/tenant payment ledger provided, all pet information supplied
•  Let your rental and personal references know to expect a phone call
•  The more information you provide the easier and the faster it is for agents to process the application

It’s simply about being pro-active so we can help you!  Our simple solutions will ensure there is minimal processing down time so we can get you into your dream home faster!  Click into a property in the Rent section on this site to download your Ray White Application Form.

How to Secure Your Tenancy

By this stage each person that wants to reside at the property would have filled out an Application Form.

If you are moving interstate and therefore unable to view the property you must sign a Taking a Property Sight Unseen Waiver Form.  This is a waiver that you are agreeing to take a property without prior viewing.  This is ONLY available for interstate/overseas applicants.  The office has a strict policy that all applicants must view a property prior to application.

When you return the application form to our office you must ensure that you have available a holding deposit.  This is required to be paid within 24 hours of your application being approved. Please note that this must be paid in cleared funds (ie. bank cheque, eftpos or money order). The holding deposit required is equivalent to 1 weeks rent.  Should the applicant withdraw from the property within the 7 day period then the deposit will be forfeited pro-rata.

It’s All Yours

Once you are approved we will make an appointment with you to sign your tenancy agreement. Prior to moving in you will be required to pay a full bond which is now lodged direct to the Rental Bond Board, this is equivalent to 4 weeks rent.  Unfortunately, no bond transfers are accepted by our office.

Paying your rent on time

Under the Residential Tenancies Act you are required to pay your rent on or before the due date in your lease and your rent must always be paid in advance.  Should you have any difficulties paying your rent please notify us as soon as possible so that we can assist you.

If you have requested maintenance you should not take matters into your own hands and stop paying rent as a way to get work done.  If you do this you are breaching the agreement and you could be given a Termination Notice.

Ray White Jervis Bay has a ‘Zero Tolerance’ for rent and water usage arrears, this is a strict policy on the payment of rent and the collection of water usage.  Should you fall behind for any reason the below timeline provides you with an outcome.

CategoryTime Elapsed Reminder Notice

Category 1              1 to 3 days in arrears              Text message, email or phone call

Category 2              4 to 7 days in arrears              Phone call and letter

Category 3              8 to 14 days in arrears            Notice to Remedy Breach

Category 4              15th day in arrears                   Termination Notice issued

NB.  A Termination Notice or a Rent Arrears Letter is recorded on your Tenant Payment Ledger.

Electricity, Gas and Telephone

It is your responsibility to have all services at the property placed in your name.  Contact numbers for these services are:

  • Energex-  131 253
  • Origin Energy- 132 461
  • AGL Energy- 131 245
  • Telstra-  132 200
  • Optus- 133 345

We offer a service from Direct Connect that takes the hassle out of moving by arranging all of your connections.  Your property manager can arrange this with Direct Connect with your approval or you can contact them on 1300 664 715.

Contents Insurance

It is your responsibility to arrange for your contents insurance at the new property. Contents insurance is a vital part of renting a property as it ensures you are covered in the event of an emergency or break in. Please see the form for all you need to know on Ray White Contents Insurance.

You’re In

Ingoing Condition Report

This is a binding document outlining the condition of your property and is very important form when you are moving into a rental property.  It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property.  We supply you with the Ingoing Condition Report when you pick up your keys at the start of your tenancy.  This includes our comments, you then have 7 days to return the completed condition report with any further comments. At the time of vacating an Outgoing Inspection will be conducted and will be compared with the ingoing condition report.


We keep a spare set of keys in the office.  Should you lose your keys or have locked yourself out you may collect our set during office hours showing ID.  Our recommended after hours Locksmith is Jervis Bay & Basin Locksmiths on 0412 929 197, this would be at your expense.


Only the people originally included on your application and approved by the owner can reside at the property permanently.  If a new tenant wishes to replace an existing tenant, please ensure our office is informed in order to approve the new application and complete the necessary RTA paperwork.  A Tenancy Application form is provided on our website.

Office Hours

Our office is open Monday to Friday  8.30am – 5.00pm, on Saturday 9.00am – 3.00pm and is closed on Sunday.  Should you wish to see your Property Manager, please contact our office to make an appointment time that is suitable for both parties.

Paying Rent

Direct Debit is the preferred method of payment for your rent.

Contents Insurance

We advise ALL TENANTS to insure their own contents.  Contents are not covered under the Landlord/Lessor’s insurance policies.

Repairs & Maintenance

All general repairs and maintenance must be forwarded to our Agency in writing so we can act accordingly.  Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done.  Please complete the Repair Request Form from the Rent tab on our website.

After Hours Emergencies

Please see our Emergency Repairs page for a detailed description of what is considered an emergency and a list of repairmen to call.

Paintwork/Hooks on Walls 

The tenant agrees that no nails, screws, hooks, blue tack, sticky tape or tacks are to be fixed to the wall/s without the written permission of the Agent.  It is our experience that when these are removed, paint and plaster damage occurs and the tenant will be held responsible.


Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior written approval.  Please note that in the majority of unit complexes the Body Corporate do not allow pets.


As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless otherwise stated.  This means watering, weeding, trimming and mowing.  Seek advice from your Property Manager before removing any plants or pruning large bushes/trees and take note of relevant water restrictions.  We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

Routine Inspections     

We carry out Routine Inspections on all our properties approximately every three – four months and will advise you in writing prior to the inspection date with a Request for Repairs form and a Routine Inspection Cleaning Guide to assist you.  We will also send you a text message prior to the day as a reminder. The inspections are always a good opportunity to point out any maintenance problems or other concerns you may have.

Your Tenancy is Coming to an End

Breaking Your Lease

RTA Guidelines for Tenants Vacating is available from the Office of Fair Trading fact sheets. If circumstances occur where you need to break your tenancy agreement the following conditions will apply:

•    The tenant is responsible for and must pay rent until the property is re-let to a suitable tenant through our normal office procedures for re-letting; or until the end of the tenancy agreement, whichever is the sooner.
•    The tenant must pay for reasonable re-letting fees being equal to the first weeks rent + GST. The tenant must also pay advertising money in advance of advertising being placed by our office.

Giving Notice

Please refer to your lease.  Notice must be giving in writing.  A minimum of  21 days written notice is required on an expired lease. You will find a Vacating Notice on the Rent tab on our website.

Property for sale

If during your tenancy the property is placed on the market for sale, you will be given written notice.  If you are under a fixed term lease, you remain in the property for the term of the lease. If you are on a Continuing Clause (week to week), the Agency must give you 30 days written notice to vacate the property once the property has been sold.